Trimlight Warranty and Repair in the Lehigh Valley
Every Trimlight system carries a lifetime product warranty. If a component fails because of a defect, it gets replaced at no cost to you — and the person who comes out to handle it is Danny, the same person who installed it.
That is not how most exterior lighting works around here. Seasonal installers hang lights in November and are unreachable by February. Franchise operations route you to a call center in another state. When a section of your roofline goes dark in the middle of December, the difference between those models and this one is whether anyone picks up.
Lehigh Valley Trimlight is local. Danny lives here, installs here, and services what he installs.
What the Warranty Actually Covers
Lifetime Product Warranty
The Trimlight system carries a lifetime warranty on the product itself. Defective LEDs, channel, and controller components are covered for as long as you own the system.
Controller and App Support
If the controller stops responding or the app loses connection to your system, that is a service call, not something you troubleshoot alone on a forum.
Dark Sections and Dead Bulbs
A run that goes dark usually traces to a single point of failure rather than the whole system. Danny diagnoses it on site and replaces the affected section.
The Installer Is the Service Tech
The person who measured your roofline and mounted the channel is the person who comes back. Nobody is reading your job off a ticket for the first time.
Help Using the App
Plenty of service calls are not failures at all — someone changed a schedule, a scene got overwritten, or a phone was replaced. That help is part of the deal.
Coverage Through the Season
The worst time for a light to fail is the week before Christmas. That is exactly when a local installer matters more than a warranty card.
What the Warranty Does Not Cover
Worth being straight about this, because a lifetime warranty is not the same as a lifetime of free visits. The product warranty covers manufacturing defects in the system. It does not cover damage from causes outside the product itself.
If a tree limb comes down on your roofline in a storm, if a roofing contractor cuts a run while replacing shingles, or if the channel is physically damaged during other work on the house, that is a repair rather than a warranty claim. Danny will still come out and fix it — it is just quoted as work rather than covered.
- Covered: defective LEDs, channel, controller and power supply
- Covered: system failures that occur under normal use
- Covered: app and connectivity troubleshooting
- Not covered: storm, impact, or animal damage
- Not covered: damage caused by roofing or siding work
- Not covered: modifications made by someone else
- Either way, you call one local number and get a real answer
Warranty and Repair Questions
What Lehigh Valley Trimlight owners ask when something needs attention.
A section of my lights went out. What do I do?
How quickly can someone come out?
Do you service Trimlight systems installed by someone else?
Does the warranty transfer if I sell the house?
My app stopped connecting. Is that a warranty issue?
What if a roofer damages the channel?
Something Not Working Right?
Call or text and describe what is happening. Local service from the person who installed it.
Call (484) 200-2300 Not a customer yet? Get a free estimate
